Case Studies

3. H.M Revenue and Customs (HMRC)

The Background

With their own in-house operations in place throughout the UK to produce hundreds of millions of documents for 'Business As Usual' requirements, HMRC only need to utilise external business partners when sufficient peaks in volume occur, which mean they are unable to manage the work in-house.

HMRC's requirements for using external partners are extremely strict, with demonstrable processes and policies requiring testing and verification. These include site security, data security, personnel and production processes and procedures as well as resilience, to ensure all output is managed and fulfilled under very tight guidelines.

Additionally, the work requirement is to print and dispatch approximately 7,000,000 documents within 2 weeks. HMRC looked for partners for this work, which is produced twice a year.

MBA successfully tendered and won a contract to produce this work.

Our Solution

MBA was able to demonstrate its large capacity in production as well as on-site engineering (for instant fix of machine issues and greater resilience). This was supported with detailed thorough processes for all production requirements and the provision of competitive costings. As a result of this MBA was awarded the contract and has now successfully worked with HMRC for the past 6 years.