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Media Centre

Keep informed about the latest industry news and updates, marketplace insights and professional viewpoints.

MBA News

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Industry Insights: Consumer Engagement Preferences

Date Added 09/06/2021

Knowing the most effective way to get into the hands or onto the screens of your target audience is a challenge faced by most marketing teams. In this article we investigate the most common channels chosen to engage customers and how these are perceived.

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A model framework for achieving customer service excellence

Date Added 10/09/2021

MBA’s digital contact centre, DOTS (which stands for Digital Operations Transformation Services), seeks to achieve a common goal by helping our customers reduce the inbound demand that great brands and outbound activities create.

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MBA Blog

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Fact Finder: Is Paper Bad For The Environment?

Date Added 07/07/2021

As one of the world’s oldest and universally used materials, whilst paper retains its position as a vital communication and packaging material, as environmental awareness intensifies, and alternative digital channels become prevalent there are many misconceptions towards the environmental impact of the paper industry.

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