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Media Centre

Keep informed about the latest industry news and updates, marketplace insights and professional viewpoints.

MBA News

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Industry Insights: Consumer Engagement Preferences

Date Added 09/06/2021

Knowing the most effective way to get into the hands or onto the screens of your target audience is a challenge faced by most marketing teams. In this article we investigate the most common channels chosen to engage customers and how these are perceived.

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A model framework for achieving customer service excellence

Date Added 10/09/2021

MBA’s digital contact centre, DOTS (which stands for Digital Operations Transformation Services), seeks to achieve a common goal by helping our customers reduce the inbound demand that great brands and outbound activities create.

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MBA Blog

> Blog Articles
How Black Friday is shaping up for 2021

Date Added 09/11/2021

Now known for being one the biggest shopping days in the UK, there is still time to get your deal on the table and benefit from one of the most-hyped events in the shopping calendar.

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